Ordering
How do I place an order?
You can contact us through our website’s contact form, email, or phone. We recommend an initial consultation to discuss your needs.
How far in advance should I order?
Lead time depends on the invitation type:
- Ready-to-Print: 15-30 days
- Semi-Custom: 1-2 months
- Bespoke: 4-6 months
- Digital invitations:
Can I order samples?
Unfortunately, we don’t offer sample invitations.
Pricing and Customization
What's included in the price?
Prices typically cover design, printing, and paper for all invitation types. Digital invitations include design and customization costs.
Do you offer matching stationery?
Absolutely! We can create matching items like save-the-dates, thank-you cards, and more.
What's your revision policy?
- Ready-to-Print (Silver Package): Up to 2 revisions
- Semi-Custom & Bespoke: Up to 3 revisions
- Digital invitations: [Insert info on digital invitation revisions] Additional revisions may incur a fee.
Can I change my order quantity?
Changes before production might affect the price. Once in production, quantities cannot be changed.
Delivery
How long will it take to receive my invitations?
Delivery time depends on complexity:
- Ready-to-Print: 15-30 days
- Semi-Custom: 1-2 months
- Bespoke: 4-6 months Plus shipping time (10-15 days international, 7 days domestic).
- Digital invitations: [Insert info on digital invitation delivery]
Do you ship internationally?
Yes, with shipping costs based on destination and weight.
Other
Can I rush my order?
Contact us with your deadline; we’ll check availability.
What's your cancellation/refund policy?
- Ready-to-Print: 100% advance payment, non-refundable after order placement.
- Semi-Custom & Bespoke: 60% advance payment, partial refunds based on design progress. No refunds after production starts.
- Digital invitations: [Insert info on digital invitation refund policy]
photo & video collection
Our digital products are created with love
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